Currently, Trustera allows credit cards, debit cards, and electronic money transfers as payment methods. Soon, Social Security numbers and dates of birth will also be protected. By communicating statistics regarding PCI protection across the Contact Center, the system conforms with PCI-DSS and PA-DSS rules.
Because of Interactions’ Intelligent Virtual Assistants, which seamlessly combine conversational AI with human cognition, businesses can engage with their customers in very useful and enjoyable conversations.
With adaptable products and solutions developed to meet the growing demand for unified, omnichannel customer service, Interactions is bringing extraordinary improvements in the customer experience and significant cost savings to some of the largest businesses in the world.
Interactions By preventing contact center agents from having access to payment card information, Trustera operates in real-time to safeguard your employees and customers.
Interactions During conversations between agents and customers, Trustera uses AI to anticipate and conceal highly sensitive information that is frequently said and shared. As part of the new work-from-anywhere model, Trustera makes sure your agents continue to provide top-notch customer service while remaining PCI compliant.
